Frequently asked questions about Spurkcrowd
What is Spurkcrowd?

Spurkcrowd is an online fundraising platform for individuals, families, nonprofits, organizations, and communities. Organizers can create campaigns, receive secure donations, track funds, and request withdrawals from one account.

How do I start a fundraiser?

Create an account, select Start a fundraiser, add your title, goal, story, and campaign image, then publish and share your campaign link with supporters.

Can I donate without creating an account?

Yes. When guest donations are enabled, donors can enter their name, email address, country, and donation amount, then complete payment securely. Donors may also choose to appear anonymously.

When can a campaign owner withdraw donations?

Successful donations may remain pending during the applicable holding period. After an administrator releases the funds, the net amount appears in the campaign owner's available balance and can be requested for withdrawal.

Why is the available amount lower than the donation amount?

The available amount is the net amount after the platform fee and any applicable payment processing charges. Spurkcrowd displays pending and available balances separately to make this clear.

What subscription plans are available?

Spurkcrowd offers Free, Premium, and Gold plans. Paid plans may include lower platform and withdrawal fees, shorter holding periods, campaign reports, donor management, thank-you notes, and verified badge eligibility.

Are payments secure?

Payments are processed by supported third-party payment providers using encrypted checkout technology. Spurkcrowd does not store complete card numbers or card security codes.

Can a donation be refunded?

A pending donation may be marked as refunded by an administrator when appropriate. Refund availability and timing can depend on the payment processor, campaign circumstances, and applicable law.

How does account verification work?

Eligible Premium and Gold users can request a verified badge. The Spurkcrowd team reviews the account and available organization or identity information before approving the badge.

How can I contact support?

Use the Contact page for general questions. Registered users can also create a support ticket from their account for campaign, donation, payment, or withdrawal assistance.